Shipping and Returns
Returns
Our return policy is valid for 14 days from the date of delivery. If 14 days have passed since your order was delivered, we unfortunately cannot offer you a refund or exchange.
Acceptable reasons for return:
1. The product received is unfit for consumption at the time of delivery
2. The product was received damaged
IMPORTANT:
1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
2. Perishable items – fresh vegetables, fruits, mangoes, frozen, etc. are exempt from return or exchange.
Refunds
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and you will receive the refund within 5-7 business days.
Perishables
Lost/damaged package
In the event that your package is lost or damaged in transit, the entire package will be reshipped or refunded upon agreement with the customer.
Late or missing refunds
If you have not received your refund, please contact us at info@supermarktmittal.com
IMPORTANT: Clearance or special offer items are not eligible for returns or refunds, only regular priced items will be refunded in the event of a return.
Exchanges
We only replace items if they are faulty or damaged. Send an email to info@supermarktmittal.com to submit an exchange request.